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Front Desk/Inside Sales

December 3, 2021


  • PPO/HMO Health Insurance, Medical, Dental, Vision, Life
  • PTO (Paid Time Off)
  • Overtime pay
  • Direct Deposit
  • Training Program
  • Strong Safety Program


  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.


  • High School Diploma
  • Basic Computer Skills
  • Strong customer service skills; ability to deal with customers and employees in a diplomatic manner, in a variety of situations.

Shope Concrete has been providing quality concrete and accessory materials to the Tri-city area for over a century. Shope Concrete employees can be a part of a team where they can grow and succeed. Shope Concrete is currently hiring for Truck Drivers to deliver concrete products to residential and business customers. This is a local delivery position, so while hours are typically plentiful, drivers are able to be home every night.

Essential Duties:
  • Work with the Sales Manager to ensure pricing continuity.
  • Participate in weekly meetings with sales manager to review sales & customers.
  • Ensure that walk in costumers are taken care with the highest customer service standards.
  • Answer the phone for Shope Concrete.
  • Return customer calls in a timely manner.
  • Assist the Sales Manager in fulfilling customer material requirements by coordinating with production and dispatch to ensure accurate & timely delivery.
  • Regular work attendance required
  • Is an active and positive member of the Shope team and abide by company policies and procedures.
Knowledge / Skills / Ability
  • Able to speak and comprehend English
  • Participate with Sales Manager in setting yearly sales goals.
  • Maintain log showing all quotes given to customers.
  • Ensure quotes are delivered to customers in a timely manner.
  • Search the plan centers daily for new jobs.
  • Create quotes from take off’s.
  • Search out specification requirements to ensure our quotes reflect complete requirements.
  • Ensure original quote changes or modifications are signed off by customer and reflect any price changes.
  • Submit to Sales Manager for review any special order items that are outside of standard manufactured products.
  • Confirm with customer status of sold job.
  • Confirm with customer status of unsold jobs.
  • Inquire with customer the reason/s for lost job.
  • Collaborate with the Sales Manager in developing a customer visitation schedule.
  • Collaborate with the Sales Manager in developing a new and former customer contact plan.
  • Assist Sales Department by creating “sold jobs” folders.
  • Creates CMO, (Certificate of Material Origin), in job folder.
  • Emails and faxes documents upon sales manager request, such as quotes, CMO’s, catalogue cuts, etc.
  • Looks at Dailey Journal of Commerce and highlights new projects bids.
  • Files completed job folders.
  • Sales Staff Reports.
  • Submit to Sales Manager weekly customer contact diaries.
  • This job description can be modified by management in any time.
  • This job description includes any other duties as assigned by management.
Work Environment
  • The front desk position is responsible for the sale of concrete products or accessories and other associated products.
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